Customer Service Representative

in Los Angeles, CA

Customer Service Representative Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Los Angeles, CA 90013, US

  • Job Category

    Customer Service

•    Provide consistent exceptional customer experiences, every customer, every time.
•    Maintain broad knowledge of clients, products and services of the organization.
•    Document customer interactions and transactions.
•    Listen attentively to customer needs and concerns; demonstrate empathy, and serves as an advocate for the customer. 
•    Establish a relationship with the customer and create an emotional connection when appropriate.
•    Accurately process and enter phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist.
•    Maintain good communication channels with production and specialists to meet customer deadlines.
•    Communicate and identify customer expectations to determine expected delivery date and time.
•    Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.
•    Assist Specialist II with expediting orders and communications with the production floor.
•    Address the customer’s need (s), ideally on first contact. See a need, fill a need. 
•    Greet customers in a courteous, friendly, and professional manner.
•    Participate in educational opportunities internally and externally to enhance knowledge of product and job skills.
•    Regular and consistent attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
•    Partner with and provide assistance to all co-workers when needed
•    Other duties as assigned

Skills, Knowledge and Ability Requirements
 To be considered for the Specialist I position, the following conditions must be met:

•    A minimum of 2-3 years previous customer service experience or equivalent; glass industry preferred
•    High School Diploma or equivalent; Associates/Bachelors Degree preferred 
•    Ability to take ownership and go above and beyond to service customer needs
•    Strong organizational and listening skills
•    Ability to work overtime if required
•    Ability to work independently and prioritize work with deadlines
•    Ability to work in a fast paced, team environment to meet required deadlines
•    Utilizes strong time management and organizational skills to successfully multi-task
•    Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communication skills
•    Ability to read, interpret and understand drawings and specifications
•    Computer experience a must and typing of numbers with accuracy
•    Decision making ability – able to action
•    Exceptional interpersonal skills
•    Demonstrate aptitude with troubleshooting experience
•    Spanish speaking, a plus

•    Cisco phone experience, a plus
•    Issued safety equipment

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link

Additional Information

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