Architectural Hardware Specialist II

in Los Angeles, CA

Architectural Hardware Specialist II Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Los Angeles, CA 90015, US

  • Job Category

    Customer Service

  • Responsible for providing quotations to customers for their given Product Group
  • Have an understanding of bid request through specifications/drawings ensuring quote is technically compatible and competitive
  • Maintain broad knowledge of Product Group products to offer customer
  • Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information
  • Document customer interactions and transactions in Tandem.
  • Demonstrate sincere desire to understand and anticipate the needs of customers
  • Participate in educational opportunities to enhance knowledge of Product Group
  • Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day and placing them in the Pending file on the estimator’s desk.
  • RFQ’s limited to standard CR Laurence Product Group offerings
  • Manage requests with use of.
    • Pricing software
    • Research Catalogs for product verification.
    • Promote product lines represented by CR Laurence
  • Exercise discretion and independent judgment during the business process:
    • Qualifying
    • Quoting
    • Closing
    • Converting (Project Managing)
  • Have the know-how to grow sales by understanding lateral product groups to assist in upsell opportunities and answering all customer questions.
  • Regular and predictable attendance safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
  • Other duties as assigned

To be considered for the Specialist II position in the Product Group Department, the following conditions must be met:

  • High School diploma or equivalent, Associates Degree preferred but not required
  • Ability to work at a fast pace and stay current with all inquiries and follow up tasks
  • Knowledge of general pricing and margins applied and negotiating skills
  • General understanding of glass systems
  • Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
  • Must be organized and have the ability to prioritize effectively
  • Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
  • Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
  • Participate in Customer Service Senior Training and pass Customer Service Senior Test
  • Spend a minimum of three months in Customer Service/Key Accounts Department
  • Receive recommendation from Customer Service/Key Accounts Manager
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link

C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.

Additional Information

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Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.

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