Credit & Collections Assistant

Key Responsibilities (Essential Duties and Functions)

• Review and monitor assigned customer portfolio by making collection calls in a timely manner and according to company policy.
• Provide customers with account information including invoices and ticket copies as needed.
• Respond to trade reference requests timely and accurately to meet customer needs.
• Process credit card payments, assist with reconciliation of customer accounts with known issues and research/communicate customer remittance discrepancies (refunds, chargebacks, insufficient funds, etc.) in a timely manner.
• Send Collection and Demand letters as needed or requested.
• Assist with gathering information on new/existing Credit Applications (send out credit reference requests, run credit reports via Dun & Bradstreet and Experian).
• Assist and coordinate in weekly/monthly credit meetings as needed with sales.
• Prepare and manage lien waivers as assigned by management.
• Accept and follow directions of management as to daily tasks and expectations for each specific duty of the overall position.
• Regular and predictable attendance at assigned times is required and expected. 
• Other duties may be later assigned as we continue to grow.

• 1-2 years of experience supporting managers, preferably in a fast-paced multi-company or equivalent environment.

• Excellent verbal/written communication skills.
• Ability to handle confidential information and maintain strict confidentiality.
• Demonstrate close attention to all details.
• Demonstrate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Demonstrated strengths in customer focus, action orientation, problem solving, interpersonal savvy, time management, planning, organizing, dealing with ambiguity, composure, organizational savvy, and drive for results.
• Ability to work independently and in a team environment.

• Must be 18 years in age or older.
• Must pass pre-employment physical, drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as per company policy.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
• Must maintain current driver’s license that meets state requirements.
• Must be willing to travel and work away from home when required.
• Report to work at designated start time and work required hours.
• Must be willing to work nights and weekends when necessary.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.

• Able to communicate effectively with others by telephone, electronic correspondence, and in person.
• Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.
• May require occasional lifting of objects up to 10 lbs. or using exertion forces of pushing/pulling of up to 10 lbs.

• Standard office environment such as a multi-function copier, fax, scan, mail sorting/folding machine and multi-line telephone.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

APAC Central Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.