CSR Manager - Delta, BC

in Delta, BC

CSR Manager - Delta, BC Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Delta, BC, Canada

  • Job Category

    Administrative Support and Services

  • Cultivate and develop opportunities to incorporate safe work practices into daily working routine; assist others in identifying and adhering to established safety procedures; be mindful of potential safety issues and report them immediately to a Supervisor, Safety Committee member or Group Health & Safety Manager
  • Review daily shipments for accuracy & margins before invoicing
  • Process and reconcile cash, debit and credit card sales
  • Work closely with production, yard and sales staff to get orders out to customers
  • Works closely with both the Finance and Sales Department to monitor credit issues with customers
  • Collaborate with Key Account Managers to provide excellent customer service
  • Manage & resolve escalated customer service issues
  • Perform regular duties of CSR – Inside Sales during periods of heavy volume
  • Ensures all orders are ready to invoice
  • Post orders in Lawson
  • May assist with the purchasing of resale products
  • Prepares reports as required
  • Other duties may be assigned
  • Project work (seasonal & for Key Account Managers) such as creating product binders and providing other promotional/information material for contractors, masons, architects, engineers, etc.
  • Oversee and mentor the CSRs by providing leadership through the use of best practice in recruitment, retention, employee development, job enrichment/assignment initiatives and may assist in departmental succession planning
  • Coach employees by providing performance improvements plans; training and development opportunities; and creating an environment of positive employee relations
  • Onboard and provided orientations of new hires; provide new hire documentation to appropriate departments
  • Review and approve timecards for all subordinates
  • Communicate with Production team as well as yard staff regarding inventory levels
  • Collaborates with Key Account Managers to exchange information of value within the team
  • Oversee general office functions such as ordering office supplies, arranging for maintenance of office equipment, etc.
  • May serve as back up for Plant Administrator during absence and vacation periods by providing information related to inventory and available product
  • Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness
  • May arrange couriers and outgoing mail
  • May complete daily bank deposits and/or act as back up to complete daily bank deposits if CSR is on leave/vacation
  • Communication skills including excellent verbal, written, and presentation skills
  • Team building and advanced interpersonal skills
  • Time Management and problem-solving skills
  • Ability to multi-task, stay professional & composed, and organized in a high volume, fast paced environment
  • Product Knowledge
  • Position Experience/Education
  • High School Diploma, or equivalent
  • Previous sales experience (inside/customer service) is highly desirable
  • Minimum of three (3) years' supervisory experience
  • Some basic bookkeeping/accounting knowledge would be an asset
  • Advanced computer skills, specifically with Lawson (ERP), Outlook, and Excel software
  • Base salary is $68,000 - $75,000
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Additional Information

Who We Are

Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.

We’re hiring the next generation of plant managers, engineers and operations experts.

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