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CRH Americas Careers
CSR Manager - Delta, BC Job
Job Description Job Attributes+
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Job ID
1008122201
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Req #
489912
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Job Location
Delta, BC, Canada
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Job Category
Administrative Support and Services
- Cultivate and develop opportunities to incorporate safe work practices into daily working routine; assist others in identifying and adhering to established safety procedures; be mindful of potential safety issues and report them immediately to a Supervisor, Safety Committee member or Group Health & Safety Manager
- Review daily shipments for accuracy & margins before invoicing
- Process and reconcile cash, debit and credit card sales
- Work closely with production, yard and sales staff to get orders out to customers
- Works closely with both the Finance and Sales Department to monitor credit issues with customers
- Collaborate with Key Account Managers to provide excellent customer service
- Manage & resolve escalated customer service issues
- Perform regular duties of CSR – Inside Sales during periods of heavy volume
- Ensures all orders are ready to invoice
- Post orders in Lawson
- May assist with the purchasing of resale products
- Prepares reports as required
- Other duties may be assigned
- Project work (seasonal & for Key Account Managers) such as creating product binders and providing other promotional/information material for contractors, masons, architects, engineers, etc.
- Oversee and mentor the CSRs by providing leadership through the use of best practice in recruitment, retention, employee development, job enrichment/assignment initiatives and may assist in departmental succession planning
- Coach employees by providing performance improvements plans; training and development opportunities; and creating an environment of positive employee relations
- Onboard and provided orientations of new hires; provide new hire documentation to appropriate departments
- Review and approve timecards for all subordinates
- Communicate with Production team as well as yard staff regarding inventory levels
- Collaborates with Key Account Managers to exchange information of value within the team
- Oversee general office functions such as ordering office supplies, arranging for maintenance of office equipment, etc.
- May serve as back up for Plant Administrator during absence and vacation periods by providing information related to inventory and available product
- Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness
- May arrange couriers and outgoing mail
- May complete daily bank deposits and/or act as back up to complete daily bank deposits if CSR is on leave/vacation
- Communication skills including excellent verbal, written, and presentation skills
- Team building and advanced interpersonal skills
- Time Management and problem-solving skills
- Ability to multi-task, stay professional & composed, and organized in a high volume, fast paced environment
- Product Knowledge
- Position Experience/Education
- High School Diploma, or equivalent
- Previous sales experience (inside/customer service) is highly desirable
- Minimum of three (3) years' supervisory experience
- Some basic bookkeeping/accounting knowledge would be an asset
- Advanced computer skills, specifically with Lawson (ERP), Outlook, and Excel software
- Base salary is $68,000 - $75,000
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Additional Information
Who We Are
Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.
We’re hiring the next generation of plant managers, engineers and operations experts.