CSR Manager - Delta, BC

• Cultivate and develop opportunities to incorporate safe work practices into daily working routine; assist others in identifying and adhering to established safety procedures; be mindful of potential safety issues and report them immediately to a Supervisor, Safety Committee member or Group Health & Safety Manager

• Review daily shipments for accuracy & margins before invoicing
• Process and reconcile cash, debit and credit card sales
• Work closely with production, yard and sales staff to get orders out to customers
• Works closely with both the Finance and Sales Department to monitor credit issues with customers
• Collaborate with Key Account Managers to provide excellent customer service
• Manage & resolve escalated customer service issues
• Perform regular duties of CSR – Inside Sales during periods of heavy volume
• Ensures all orders are ready to invoice
• Post orders in Lawson
• May assist with the purchasing of resale products
• Prepares reports as required
• Other duties may be assigned

• Project work (seasonal & for Key Account Managers) such as creating product binders and providing other promotional/information material for contractors, masons, architects, engineers, etc.

• Oversee and mentor the CSRs by providing leadership through the use of best practice in recruitment, retention, employee development, job enrichment/assignment initiatives and may assist in departmental succession planning
• Coach employees by providing performance improvements plans; training and development opportunities; and creating an environment of positive employee relations
• Onboard and provided orientations of new hires; provide new hire documentation to appropriate departments
• Review and approve timecards for all subordinates
• Communicate with Production team as well as yard staff regarding inventory levels
• Collaborates with Key Account Managers to exchange information of value within the team

• Oversee general office functions such as ordering office supplies, arranging for maintenance of office equipment, etc.
• May serve as back up for Plant Administrator during absence and vacation periods by providing information related to inventory and available product
• Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness
• May arrange couriers and outgoing mail
• May complete daily bank deposits and/or act as back up to complete daily bank deposits if CSR is on leave/vacation

• Communication skills including excellent verbal, written, and presentation skills
• Team building and advanced interpersonal skills
• Time Management and problem-solving skills
• Ability to multi-task, stay professional & composed, and organized in a high volume, fast paced environment
• Product Knowledge
• Position Experience/Education
• High School Diploma, or equivalent
• Previous sales experience (inside/customer service) is highly desirable
• Minimum of three (3) years' supervisory experience
• Some basic bookkeeping/accounting knowledge would be an asset
• Advanced computer skills, specifically with Lawson (ERP), Outlook, and Excel software

• Base salary is $68,000 - $75,000

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.