Customer Service Representative

in Hood River, OR

Customer Service Representative Job

Job Description Job Attributes+

  • Job ID

    1069807501

  • Req #

    497157

  • Job Location

    Hood River, OR 97031, US

  • Job Category

    Customer Service

  • Medical/Dental/Vision/Prescription
  • Generous Paid Time Off
  • 401k with 5% company match & profit sharing
  • Annual Merit Raises
  • Potential for Overtime
  • Professional Development Opportunities
  • Training Provided
  • Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals.
  • Employee Assistance Program
  • Company Paid Life Insurance
  • Short- & Long-Term Disability
  • Company Discounts on products, goods, services, electronics, automotive, travel & more!
  • Providing a high level of customer service to both internal and external customers.
  • Cash handling procedures which include receiving and logging cash from C.O.D. sales and gravel tickets, and balancing and maintaining the cash box.
  • Schedule, dispatch, and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.
  • Working alongside truck drivers and team members to ensure delivery of high-quality products for both rock and concrete sales.
  • High attention to detail to accurately record delivery and product information into dispatch system.
  • Ability to negotiate delivery times with customers. As proficiency is gained, may coordinate and schedule deliveries of aggregate and/or concrete products to construction and residential sites.
  • Ability to efficiently handle a high volume of calls.
  • Ensuring efficiency of weighing trucks across scale.
  • Monitoring load sizes of company trucks.
  • Communicating with loader operator and batch plant operator via two-way radio to accomplish the loading of pick-up customers.
  • Traveling between various work site locations (local) as needed.
  • Regular and timely attendance.
  • Promptly communicate with supervisors on any flaws in material.
  • Take action to avoid potential hazards or obstructions.
  • Other tasks and duties as assigned to meet business needs.
  • Participate in and promote an inclusive work environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements

  • Must obtain a valid Drivers’ License.
  • Excellent organizational, customer service, and telephone skills.
  • Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
  • Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
  • Detailed-oriented and thorough in all duties and able to work extended hours when needed.
  • Proficient with Microsoft Windows applications.
  • Strong written and oral communication skills with high attention to detail.
  • Ability to work well in a high stress environment.
  • Ability to perform well in a small team environment.
  • Ability to handle problems as they arise in a professional and courteous manner.
  • Safety minded professional who demonstrates good performance, attendance, and punctuality.
  • Must pass pre-employment physical exam and pre-employment controlled substance testing. 
  • Demonstrates the ability to work overtime and varying shifts including early mornings, late afternoons, and weekends as needed.
  • Demonstrates the ability to conform to and maintain company or state rules and regulations.

Preferred Requirements

  • One to two years related experience in customer service field.
  • Trucking and construction related industry experience.
  • Bilingual (English/Spanish) - Ability to speak, read, and write fluently.
  • Ability to navigate various GPS systems.
  • Familiarity with our local delivery areas.

Work Environment

  • Office setting
  • This position is largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers.
  • To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.
  • Ability to sit and stand for extended periods of time.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

Hood River Sand, Gravel & Ready-Mix, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Additional Information

Who We Are

Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.

We’re hiring the next generation of plant managers, engineers and operations experts.

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