Customer Service Representative - Auburn, WA

• To answer inbound customer calls in a courteous and professional manner
• To follow up on leads from the Customer Service Centre (Calls OR Website) within 24 hours
• To respond to and investigate customer inquiries, concerns, and issues via phone, mail, and e-mail in a timely and courteous manner
• To handle all transactional sales from qualifying the lead, quote, sales order to delivery
• To handle all “will-call” business
• To utilize price list from C.O.M for all products sold
• To answer customer inquiries and provide appropriate technical and/or product-related information regarding pricing and delivery
• To follow-up on customer issues or orders
• To obtain customer feedback
• To organize and maintain the file system to maintain working knowledge of products and/or services
• To prepare reports and communications as needed

• High school diploma / equivalent
• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Able to perform diversified clerical functions and basic accounting procedures

• Experience in the construction industry is preferred

• Hourly rate range is $28.00 to $35.00
• Yearly target bonus is 5%

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.