Customer Service Representative - Battle Ground, WA

in Battle Ground, WA

Customer Service Representative - Battle Ground, WA Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Battle Ground, WA 98604, US

  • Job Category

    Administrative Support and Services


  1. Maintain broad knowledge of client products and services
  2. Keep records of customer interactions and transactions
  3. Listen attentively to customer needs and concerns; demonstrate empathy
  4. Accurately take phone orders
  5. Data entry of faxed, emailed and phone in orders for production
  6. Coordinate between sales and production to meet customer deadlines
  7. Notify customers of expected delivery date and time
  8. Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
  9. Assisting sales staff with expediting orders and communications with the production floor
  10. Answer the telephone and direct callers to appropriate departments
  11. Greet customers in a courteous, friendly, and professional manner
  12. Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
  1. A minimum of 1 year previous customer service experience
  2. Strong organizational and listening skills
  3. Ability to work independently and prioritize work with deadlines
  4. Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
  5. Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
  6. Ability to read, interpret and understand drawings and specifications
  7. Computer experience a must and typing of numbers with accuracy
  8. Previous customer service experience in glass industry preferred
  1. Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.
  2. Issued safety equipment
  1. This position is largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers.
  2. To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.
  1. Only online applications will be accepted
  2. When applying, please provide full employment history
  3. Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Additional Information

Who We Are

Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.

We’re hiring the next generation of plant managers, engineers and operations experts.

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