Customer Service Representative - Delta, BC

in Delta, BC

Customer Service Representative - Delta, BC Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Delta, BC, Canada

  • Job Category

    Customer Service

  • Process orders that are received in person, email, via fax and telephone
  • Arrange transportation, including obtaining best price and timely delivery to meet customer needs
  • Assist customers by providing information and product specifications
  • Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
  • Work closely with production, yard, shipping and sale staff to get orders out to customers
  • Collaborates with Key Account Managers to exchange information of value within the team
  • Process product returns & refunds
  • Cash/Debit/Credit account transactions
  • May input all Big Box (Rona, Home Depot, etc.) invoices electronically
  • Collaborate with Key Account Managers to provide excellent customer service
  • Provide information to customers; including price quotations/estimating, checking inventory for product availability, providing delivery dates to customers and verifying pricing
  • Communicate with production team as well as yard staff regarding inventory levels
  • Daily filing
  • As time permits may complete project work (for Key Account Managers) such as creating product binders and providing other promotional/information material for contractor’s, mason’s, architects, engineers, etc.
  • Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness
  • Sort incoming mail, and arrange outgoing couriers
  • Conduct physical inventory counts as scheduled
  • May provide back up for Plant Administrator in the event of vacation or leave of absence
  • Complete daily bank deposit
  • Other duties as assigned
  • High school diploma
  • Detailed oriented
  • Mathematically inclined
  • Advanced computer skills, specifically with Lawson (ERP), and Microsoft Office
  • At least 2 years experience in a manufacturing/logistics environment in customer service or dispatch
  • Experience with a multi-line phone system
  • Ability to multi-task and prioritize workload in a fast paced, busy environment
  • Exceptional customer service, communication and problem solving skills 
  • Possesses excellent time management and organizational skills
  • $50,000 - $55,000 plus commission 
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Additional Information

Who We Are

Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.

We’re hiring the next generation of plant managers, engineers and operations experts.

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