Customer Service Representative - Delta, BC

• Process orders that are received in person, email, via fax and telephone
• Arrange transportation, including obtaining best price and timely delivery to meet customer needs
• Assist customers by providing information and product specifications
• Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
• Work closely with production, yard, shipping and sale staff to get orders out to customers
• Collaborates with Key Account Managers to exchange information of value within the team
• Process product returns & refunds
• Cash/Debit/Credit account transactions
• May input all Big Box (Rona, Home Depot, etc.) invoices electronically
• Collaborate with Key Account Managers to provide excellent customer service
• Provide information to customers; including price quotations/estimating, checking inventory for product availability, providing delivery dates to customers and verifying pricing
• Communicate with production team as well as yard staff regarding inventory levels
• Daily filing
• As time permits may complete project work (for Key Account Managers) such as creating product binders and providing other promotional/information material for contractor’s, mason’s, architects, engineers, etc.
• Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness
• Sort incoming mail, and arrange outgoing couriers
• Conduct physical inventory counts as scheduled
• May provide back up for Plant Administrator in the event of vacation or leave of absence
• Complete daily bank deposit
• Other duties as assigned

• High school diploma
• Detailed oriented
• Mathematically inclined
• Advanced computer skills, specifically with Lawson (ERP), and Microsoft Office
• At least 2 years experience in a manufacturing/logistics environment in customer service or dispatch
• Experience with a multi-line phone system
• Ability to multi-task and prioritize workload in a fast paced, busy environment
• Exceptional customer service, communication and problem solving skills 
• Possesses excellent time management and organizational skills

• $50,000 - $55,000 plus commission 

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.