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CRH Americas Careers
Customer Service Representative - Delta, BC Job
Job Description Job Attributes+
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Job ID
1007690701
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Req #
489901
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Job Location
Delta, BC, Canada
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Job Category
Customer Service
- Process orders that are received in person, email, via fax and telephone
- Arrange transportation, including obtaining best price and timely delivery to meet customer needs
- Assist customers by providing information and product specifications
- Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
- Work closely with production, yard, shipping and sale staff to get orders out to customers
- Collaborates with Key Account Managers to exchange information of value within the team
- Process product returns & refunds
- Cash/Debit/Credit account transactions
- May input all Big Box (Rona, Home Depot, etc.) invoices electronically
- Collaborate with Key Account Managers to provide excellent customer service
- Provide information to customers; including price quotations/estimating, checking inventory for product availability, providing delivery dates to customers and verifying pricing
- Communicate with production team as well as yard staff regarding inventory levels
- Daily filing
- As time permits may complete project work (for Key Account Managers) such as creating product binders and providing other promotional/information material for contractor’s, mason’s, architects, engineers, etc.
- Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness
- Sort incoming mail, and arrange outgoing couriers
- Conduct physical inventory counts as scheduled
- May provide back up for Plant Administrator in the event of vacation or leave of absence
- Complete daily bank deposit
- Other duties as assigned
- High school diploma
- Detailed oriented
- Mathematically inclined
- Advanced computer skills, specifically with Lawson (ERP), and Microsoft Office
- At least 2 years experience in a manufacturing/logistics environment in customer service or dispatch
- Experience with a multi-line phone system
- Ability to multi-task and prioritize workload in a fast paced, busy environment
- Exceptional customer service, communication and problem solving skills
- Possesses excellent time management and organizational skills
- $50,000 - $55,000 plus commission
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Additional Information
Who We Are
Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.
We’re hiring the next generation of plant managers, engineers and operations experts.