Customer Service Representative - Fontana, CA

in Fontana, CA

Customer Service Representative - Fontana, CA Job

Job Description Job Attributes+

  • Job ID

    1066887801

  • Req #

    496811

  • Job Location

    Fontana, CA 92337, US

  • Job Category

    Customer Service

  • Enter customer orders received by email and phone into ERP system
  • Answer high volume of incoming calls and emails in a timely manner
  • Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
  • Communicate effectively with customers related to order status and coordinate with production regarding backordered items
  • Communicate with sales, finance and operation teams to ensure orders are fulfilled
  • Develop and maintain product knowledge to support customer needs and provide solutions
  • Utilize the use of SalesForce to manage customer issues
  • Verify product load and quantities match purchase order
  • Review and retrieve documentation for credit department as needed
  • Issue credits for pallet returns when applicable
  • Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
  • Execute Daily and Business fundamentals
  • Willing and able to cross-train on other aspects of the customer service process
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
  • High school diploma or GED, or equivalent combination of education, training, and experience
  • Ability to multi-task, answer phones and enter orders
  • Ability to read and comprehend simple instructions
  • Detail oriented, good organizational and problem-solving skills
  • Manufacturing/industrial environment experience preferred
  • Lawson/H5 and Salesforce experience preferred
  • While performing the duties of this job the employee will be required to frequently site and stand for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
  • Must wear company provided personal protective equipment - earplugs, hard hat, safety boots/shoes, and protective glasses
  • Candidates must provide their own safety boots/shoes upon hire and will be eligible to participate in Safety Boots/Shoe Reimbursement Program after 30 days of employment
  • Pay is $18 - $20/hr. based on experience 
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Additional Information

Who We Are

Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.

We’re hiring the next generation of plant managers, engineers and operations experts.

Saved Jobs