Customer Service Representative - Pleasanton, CA

in Pleasanton, CA

Customer Service Representative - Pleasanton, CA Job

Job Description Job Attributes+

  • Job ID

    670449801

  • Req #

    287766

  • Job Location

    Pleasanton, CA 94566, US

  • Job Category

    Administrative Support and Services

  • To answer inbound customer calls in a courteous and professional manner
  • To follow up on leads from the Customer Service Centre (Calls OR Website) within 24 hours
  • To respond to and investigate customer inquiries, concerns, and issues via phone, mail, and e-mail in a timely and courteous manner
  • To handle all transactional sales from qualifying the lead, quote, sales order to delivery
  • To handle all “will-call” business
  • To utilize price list from C.O.M for all products sold
  • To answer customer inquiries and provide appropriate technical and/or product-related information regarding pricing and delivery
  • To follow-up on customer issues or orders
  • To obtain customer feedback
  • To organize and maintain the file system to maintain working knowledge of products and/or services
  • To prepare reports and communications as needed
  • High school diploma / equivalent
  • 2+ years related experience
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Strong organizational skills; able to manage priorities and workflow
  • Able to work independently and as a member of various teams
  • Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
  • Able to perform diversified clerical functions and basic accounting procedures
  • Experience in the construction industry is preferred
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Additional Information

Who We Are

Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.

We’re hiring the next generation of plant managers, engineers and operations experts.

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