Customer Service Representative - Stockton, CA

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
• Perform administrative duties for all steps of the departments 
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e­mail in a timely and courteous manner 
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers 
• Receive, record, and route customer concerns/changes in appropriate manner 
• Answer customer inquiries and provides appropriate technical and/or product related information 
• Contact customers when necessary to follow up on customer issues or orders
• Obtain customer feedback information 
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database 
• Organize and maintain the file system; file correspondence and other records 
• Maintain working knowledge of products and/or services 
• Prepare reports and correspondence as needed
• Other duties may be assigned as needed

• High school diploma / equivalent
• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Able to perform diversified clerical functions and basic accounting procedures

• Experience in the construction industry is preferred

• Hourly target range is $25.00 to $28.00
• Yearly bonus eligible

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.