Director of Customer Solutions (Product Management) - Remote

• Clearly define Ash Grove’s value proposition and go-to-market strategy for all customer segments by understanding end-user’s needs, enhancing the customers loyalty and aligning with Ash Groves overall strategic goals.  
• Identify market trends and competitive landscape of all cementitious products to drive continuous improvement in customer solutions product offerings and services.
• Collaborate with Ash Grove commercial teams to build and sustain robust relationships with market leaders. Work proactively to identify the markets needs regarding CO2 reduction.
• Build the awareness of customers (Ready Mix Suppliers) and the build & design community (Architects, Engineers, Developers, and Owners) to Ash Grove’s continuous innovations in SCMs, innovative binders, and blended cements.
• Drive the adoption of Ash Grove innovations through education and promotion.

• Collaborate with Sapphire to identify, evaluate and source new and traditional SCMs in anticipation of future demand; creating products that align with customer needs and the company's growth objectives.
• Partner with the innovation team and commercial teams to commercialize new and innovative products that meet CO2 targets, meet the needs of the market, and support Ash Groves growth goals.
• Collaborate with technical teams to secure regulatory approval and modify standards.

• Develop and implement a new product introduction process that ensures adoption, manages customer switching costs, and supports Ash Grove’s growth goals.
• Support customers technical needs through the adoption phase of a new product introduction.
• Capture lessons learned, best practices, and other insights for use in new product introduction process.    

• Additional duties as assigned by supervisor.

• Ability to read, write, and understand warning labels, instructions, signs, etc. 
• Minimum 4 Year - Bachelor's Degree in business administration, materials science, chemical engineering or a related field
• Minimum 7 years of experience with a proven track record of successful customer solutions management, revenue growth, and new product introduction. 
• Exceptional communication and interpersonal abilities
• Sound project management fundamentals
• Understanding of cementitious materials, their production processes, industry regulations, and applications
• Capable of leading and influencing internal and external stakeholders
• Outstanding problem-solving and analytical capabilities
• Proficiency in word processing, spreadsheet, and graphic software
• Domestic and international travel up to 50% 

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

Ash Grove Cement, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.