Dispatch/CSR - Interstate Concrete & Asphalt (Airway Heights, WA)

in Airway Heights, WA

Dispatch/CSR - Interstate Concrete & Asphalt (Airway Heights, WA) Job

Job Description Job Attributes+

  • Job ID

    664556301

  • Req #

    280039

  • Job Location

    Airway Heights, WA 99001, US

  • Job Category

    Customer Service

Key Responsibilities (Essential Duties and Functions)

  • Answers customer and driver calls in a timely and professional manner.
  • Enters order data into computer system.
  • Schedules and tracks orders and deliveries.
  • Prepares daily schedule for next-day deliveries outlining equipment, personnel, and material needed.
  • Coordinates deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability.
  • Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
  • Assists customers in determining the proper product, proper amount, and proper price. Receives and follows-up on customer complaints regarding any truck or driver problems at job sites.
  • Maintains good customer relations.
  • Regular and timely attendance.
  • Other tasks as assigned to meet business needs.
  • Participate in and promote an inclusive work environment.

Wage: $17-20/hour with potental for OT & Growth Potential

Qualifications

  • High school diploma or general education degree (GED) preferred.
  • Two years direct customer service/dispatch experience highly preferred.
  • Previous experience in the construction industry a plus but not required.
  • Demonstrates ability to multi-task and prioritize workloads in a fast paced environment.
  • Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
  • Detailed-oriented and thorough in all duties and be able to work extended hours when needed.
  • Proficient with Microsoft Windows applications.
  • Accurately type 50+ words per minute.
  • Excellent organizational, customer service and telephone skills.
  • Strong written and oral communication skills with high attention to detail.
  • Ability to work well in a high stress environment.
  • Ability to perform well in a small team environment.
  • Must pass background check and pre-employment controlled substance testing.
  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs

Interstate Concrete & Asphalt Co. is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link

Additional Information

Who We Are

Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.

We’re hiring the next generation of plant managers, engineers and operations experts.

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