Field Quality Assurance Manager - Dallas, TX

• Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI’s installer base
• Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
• Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
• Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
• Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
• Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
• Document and update all customer interactions with PTI’s customer service software, forms and reports
• Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
• Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees

• Good interpersonal skills - able to work well and interact with people at all organization levels
• Organizational ability – able to plan, prioritize, organize and monitor activities and projects
• Construction/manual labor experience is a plus
• Proficient with computers
• Strong water chemistry background is a plus
• Bilingual (English/Spanish) strongly recommended
• Travel up to 75% in within region (day and overnight)
• Lift up to 50 pounds
• Ability to bend, stretch, stoop, reach (including overhead)
• Swimming capability
• Visual ability sufficient to operate equipment and observe and assess safe or unsafe conditions of roadways or surfaces
• Hearing ability sufficient to understand conversations in noisy conditions both in person and telephone
• Comfortable working with chemicals

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.