Inside Sales Representative - Austin, TX

Job Summary
 

Responsible for inside sales and/or counter sales. The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.
 

Job Responsibilities
 

• Receive customer phone calls; provide support to customers and contractors via phone and in person
• Provide information and technical information about products and prices
• Refer to product catalogs and specification guides to determine related product uses and applications
• Work closely with Outside Sales Representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers
• Coordinate mailings of literature and samples
• Investigate and research all customer inquiries and concerns and follow-up promptly with the customer
• Help customers with design ideas/problems; provide customer feedback to management
• Assist with production scheduling, job site coordination, and dispatch
• Coordinate delivery schedules with Dispatch and maintain customer is informed of such schedules
• Enter sales orders into computer for tracking
• Attend training meetings, seminars, bimonthly sales meetings, and schools as required
• Assist in monthly physical inventory counts, enter and manage inventory in computer system
• Retrieve information for Credit Department when needed
• Follow all safety regulations
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
   

Job Requirements
 

• High school diploma / equivalent or a comparable combination of education, experience or training in related field
• Skilled in Microsoft Word, Excel and Outlook
• Previous sales experience; Knowledge of concrete masonry is a plus
• Positive attitude and desire to work with a great team in a fast-paced environment
• Basic math skills
• Good organizational and problem-solving skills
• Experience with multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi-task
• Spanish / English bilingual required 
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands and fingers to use a computer
• Bending and some lifting
• Extensive writing, phone and radio use
• Tasks can be very repetitive
• Ability to lift concrete products and other objects weighing up to 50 pounds from floor level to 4 feet high
• Ability to provide assistance to others in moving heavier or bulkier objects
• Have good depth perception and color discrimination

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.