Senior Process Transformation Facilitator- Los Angeles, CA

in Los Angeles, CA

Senior Process Transformation Facilitator- Los Angeles, CA Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Los Angeles, CA 90058, US

  • Job Category

    Purchasing/Supply Chain

  • Leads and facilitates improvement events and projects, including assessment, planning, event facilitation, and follow-up/sustainability, with some coaching.  Meets quality standards and the production of expected deliverables during all phases of the event and project life cycle.
  • Consults to and coaches process owners, value stream owners, and operational leaders in event and workshop activities, as well as frontline staff on Lean process improvement tools and methods.
  • In collaboration with project sponsors, assesses & identifies problems and opportunities, coordinates the activities of the improvement team, identifies appropriate resources needed and develops schedule to ensure timely completion of improvement project.
  • Supports the development of the process transfomraiton infrastructure, including lean "Best Practices", tools & methods for lean education and promotion of lean thinking throughout the organization.  Coaches and develops leaders to become lean thinkers, acting as content expert in utilization of lean concepts and tools.
  • Validates results to assure compliance with industry standards, project targets and/or transformation metrics. Monitors, tracks and reports implementation progress.
  • Coaches process owners to track and report results from improvement efforts. May collect and analyze data, maintain results and assist in preparing reports to support decision-making and continuous improvement.  Is able to translate data into meaningful information, make conclusions and design work at the department level.
  • Provides leadership for improvement programs for departments and project team members by defining intent of programs and overseeing development deliverables to ensure project goals are met.
  • Establishes effective working relationships & manages communications with project sponsors, project oversight group members, process owners and key stakeholders.
  • Provides support and coaching for leaders in their daily management structure, frontline problem solving and leader standard work.
  • Serves as a mentor and coach to other Customer Experience staff to grow their lean technical and consultating skills. May also provide training during the on-boarding stages for newly hired colleagues.
  • Seeks, documents and standardizes best practices from CRL Service Centers and external sources, as well as local best practices to accelerate implementation of improvement initiatives across the enterprise.
  • Performs other duties and responsibilities as assigned.
  • Highly respected team player/learner and a collaborative worker.  Possesses a strong desire and ability to rapidly learn and apply the principles of lean and change management.
  • Demonstrated skills in consulting, group process facilitation, change management and conflict resolution.
  • Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising.  Must be comfortable speaking in public and to various audiences.
  • Skilled in teaching improvement concepts and principles to diverse audiences from senior management to frontline staff.
  • High degree of technical aptitude with a demonstrated knowledge of manufacturing processes and logistics flows.
  • Excellent project management skills including project timeline, scope, deliverables and targets. Ability to manage multiple concurrent projects.
  • Able to read & interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills.
  • Able to perform complex tasks, organize and prioritize multiple projects, and work under pressue to meet deadlines in a fast-paced environment.
  • Highly proficient in all applications of Microsoft Office, with an emphasis on Excel, Powerpoint, Visio, Word and Outlook.
  • Knowledge of and experience successfully training and implementing lean tools and concepts, such as:
    • Structured problem solving approaches such as  A3 thinking
    • Kaizen / Rapid Performance Improvement Workshop (RPIW) Events
    • Value Stream Mapping
    • Lean technical concepts such as 5S, Flow (One-piece flow), Pull systems, Daily Management and Visual systems.
  • Ability to coach leaders on leader standard work.
  • Understanding of manufacturing / distribution industry & terminology
  • Anticipates and takes personal responsibility with appropriate sense of urgency for delivering exceptional customer experiences.
  • Consistently goes out of the way to listen, understand and support the needs of others.
  • Anticipates problems and takes corrective action prior to completing the task.
  • Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance.
  • Demonstrates planning and project management skills.
  • Ability to set professional goals that align with business and department strategy.
  • Strong attention to detail and good analytical skills.
  • Action-oriented—achieving results effectively and efficiently while encouraging others toward the goal with their passion, words and actions.
  • Navigates relationships, authority and decision-making effectively.
  • Ability and desire to build strong relationships with colleagues, customers and leadership to work effectively and foster culture of teamwork and accountability.
  • Partners effectively through influence, leading change and adjusting personal leadership/communication style to work well with diverse groups of people and teams to achieve desired results.
  • Strong commitment to personal and professional development and success of team members.
  • Handles conflict immediately and effectively to respectfully achieve a positive result.
  • Ability to organize multiple projects, schedules and demand to meet shifting priorities.
  • Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment.
  • Exhibits growth mindset and continuous improvement attitude.
  • Listens with sensitivity, empathy and openness.
  • Actively seeks constructive feedback and remains open and receptive to it.
  • Anticipates the information needs of others.
  • Escalates barriers in timely manner.
  • Communicates honestly and courageously, bringing tough issues to the surface even when uncomfortable.
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link

C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.

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