Service Experience Representative (Customer Service / Inside Sales) - Madera, CA

in Madera, CA

Service Experience Representative (Customer Service / Inside Sales) - Madera, CA Job

Job Description Job Attributes+

  • Job ID

    668784601

  • Req #

    285981

  • Job Location

    Madera, CA 93637, US

  • Job Category

    Customer Service

  • Process and support customers’ orders and inquiries related to their dedicated market
  • Provide courteous, timely, and effective customer service
  • Handle direct fax, email, or phone inquiries from customers
  • Inform customers of the status of their orders, advising them of any changes
  • Comply with company attendance standards
  • Coordinate effectively with transportation, planning, engineering and sales
  • Create cases in NetSuite for customer issue resolution and product design
  • Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
  • Exceptional oral/written communication and listening skills
  • Effective Team Player with the ability to work independently
  • Energetic, able to provide and receive feedback
  • A willingness to take instruction and be accountable for their duties
  • Skilled user in MS Office programs (Microsoft Axtapa and/or NetSuite a plus)
  • Customer focused; dedicated to meeting the expectations of internal and external customers
  • Able to organize and prioritize work in an effective manner
  • Able to deal with client escalations in a respectful and effective manner
  • Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.
  • Excellent level of personal organization
  • Excellent interpersonal and oral/written communication
  • Detail oriented, with the ability to multi-task
  • Demonstrated ability to work calmly in a fast-paced team environment
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Additional Information

Who We Are

Get what you want out of life with a global company building the world Imagine leveraging your military background and experience at a company that is building the world’s largest bridges, highways and skyscrapers.

We’re hiring the next generation of plant managers, engineers and operations experts.

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